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Annual Servicing & Maintenance

We offer a comprehensive Annual Maintenance Service for intruder alarm & CCTV systems to ensure your systems remains reliable, effective, and compliant all year round.

Intruder Alarm Service What's Included:

  1. Full System Inspection
    • Thorough checks of all components, including control panels, sensors, keypads, sirens, and communication links.
  2. Sensor Testing
    • erifying proper function of all motion detectors, door/window contacts, and any external devices..
  3. Battery Health Check
    • Testing and replacing batteries (if required) to prevent failures during power outages.
  4. System Performance Test
    • Simulated alarm triggers to ensure correct response and communication with smart phone/tablet or ARC (Alarm Receiving Centre) (if connected).
  5. Firmware/Software Updates
    • Applying manufacturer updates to ensure continued compatibility and protection against vulnerabilities.
  6. User Training/Refresher (Optional)
    • Brief refresher on using the system effectively and updating access codes or user settings.
  7. Detailed Maintenance Report
    • A full record of checks performed, issues found, and any corrective actions taken—ideal for insurance or compliance needs.

CCTV Service What's Included:

  1. Visual Inspection
    • Check cameras for physical damage or signs of tampering.
    • Confirm that cameras are securely mounted and haven’t shifted position.
  1. Image Quality Check
    • Review live footage and recorded clips to ensure clarity.
    • Adjust focus, brightness, or angle if necessary.
    • Check for any video distortion or loss of signal.
  1. DVR/NVR System Health
    • Confirm the system is recording and storing data properly.
    • Check for error messages or unusual logs.
    • Monitor hard drive space; ensure it’s not full or near capacity.
  1. Cables and Connections
    • Inspect power and video cables for wear or disconnections.
    • Make sure connectors are tight and corrosion-free.
  1. Firmware/Software Updates
    • Update camera firmware and NVR/DVR software to the latest versions for security and performance improvements.
  1. System Configuration
    • Back up system configurations (camera settings, network details, user permissions).
    • Review user access rights and remove unused or unauthorized accounts.
  1. Test Motion Detection & Alerts
    • Ensure motion detection and alert settings (email/SMS/notifications) are working as intended.
    • Recalibrate zones if needed.
  1. Clean Equipment
    • Wipe down cameras, housings, and server racks using non-abrasive cleaners.
    • Clean fans or vents to avoid overheating.
  1. Network & Connectivity Check
    • Verify camera IPs are correct and accessible.
    • Check network speed and performance, especially for IP cameras.

Fire Alarm Service What's Included:

  1. Fire Alarm Inspection
    • Visual Inspection: Our technicians perform a thorough visual inspection of all components, including control panels, detectors, and alarms.
    • Condition Check: We assess for any signs of wear, damage, or obstructions such as dust accumulation in detectors, damaged wiring, or faulty connections.
    • Update Log Book: Supply if missing.
  1. Testing
    • Detectors: All fire detectors (smoke, heat, or carbon monoxide) are tested for accurate and timely response.
    • Sounder and Visual Alarms: We test all sirens, bells, strobe lights, and other visual alarms to ensure proper operation when activated.
    • Manual Call Point: Manual call points are tested for ease of activation and proper functionality during an emergency.
    • Triggering Tests: The fire alarm system is manually triggered in a controlled setting to ensure alarms activate correctly in an emergency.
    • Communication Check: If connected to an Alarm Receiving Centre (ARC), we verify the communication link between the fire alarm panel and the monitoring station.
  1. System Maintenance and Repairs
    • Fault Repair: Should any faults or issues be identified, our technicians will carry out repairs or advise on replacing faulty components, such as defective detectors or damaged wiring.
    • Upgrades: We may recommend system upgrades to enhance functionality or meet updated safety regulations, such as adding detectors or adopting more modern technology.
  1. Battery Replacement
    • Routine Battery Checks: We ensure all batteries within the system, including backup batteries, are in good working condition and replace them as needed to guarantee continuous operation.
  1. Fire Alarm System Testing Records
    • Compliance & Documentation: All tests, inspections, and maintenance work are documented to ensure compliance with local fire safety regulations and insurance requirements.
    • Certification: After completion, we provide certification to confirm the system meets relevant UK standards, such as BS 5839.
  1. Fire Alarm Monitoring (Where Applicable)
    • Central Station Monitoring: For systems linked to a monitoring service, we test the connection between your alarm system and the monitoring station, ensuring that emergency responders are alerted without delay.
    • Communication Link Test: We verify that the communication link between the building’s alarm system and the monitoring centre is fully operational.
  1. Fire Alarm System Upgrades and Installations (Optional)
    • System Upgrades: For outdated systems, we offer services to upgrade components or replace older equipment to comply with the latest fire safety regulations.
    • New Installations: Should your premises expand or additional detectors be required, we provide complete fire alarm system installation services.

Testimonials

What our clients say...

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We had Jay to install a new alarm system. He was professional and friendly and explained everything clearly. We would definitely recommend him.

    Andrea Nicolle
    Andrea Nicolle

    Had Jay P Alarms install a new alarm system, very professional and tidy work at a great price. I would highly recommend this service.

      Anthony Scowcroft
      Anthony Scowcroft

      Fantastic service today from Jay P Alarms fully professional and polite ,cleaned up after themselves also talked through the system to ensure fully working in correct order highly recommend

        Stephen Mellor
        Stephen Mellor

        Jay has been so helpful and really knowledgeable in all areas of setting up and adjusting cctv and ideas for security. within 15mins of being on site I had access on phone which I didn't know was even possible highly recommend

          Jenny Vadasz
          Jenny Vadasz

          Why Choose Our Maintenance Service?

          •  Prevent false alarms or system failures
          •  Ensure insurance compliance
          •  Extend the life of your equipment
          •  Fast response to any identified issues
          •  Peace of mind 24/7
          Maintenance Enquiry

          Intruder Alarm Maintenance Contract Packages

          Basic Package

          Ideal for Residential Clients
          Includes:
          • 1 Annual Preventative Maintenance Visit
          • Visual and functional inspection of alarm system
          • Basic battery health check
          • System performance test
          • Maintenance report
          • Phone support during office hours
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          Standard Package

          For Homes or Small Businesses
          Includes everything in Basic, plus:
          • 2 Service Visits per Year (Annual + Mid-Year Check)
          • Priority response for faults (within 48 hours)
          • Minor repairs included (e.g., contact sensor replacement)
          • Software/firmware updates
          • Assistance with code/user changes
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          Premium Package

          For Larger Properties or High-Security Sites
          Includes everything in Standard, plus:
          • 24/7 Emergency Call-Out Support
          • Unlimited call-outs with no labour charge
          • Annual system audit and performance log
          • Integration checks (if linked to CCTV, monitoring, etc.)
          • Remote diagnostics (if system supports it)
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          Optional Add-ons (For Any Package):

          • Remote Monitoring Setup
          • Alarm Monitoring Service (with ARC)
          • Replacement Parts Coverage
          • Out-of-Hours Training
          Maintenance Enquiry